Shipping policy

Shipping Policy

Thank you for shopping with us. Please read this Shipping Policy carefully before placing an order.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days. We will notify customers by email if there is a significant delay.

2. Shipping Time & Delivery Estimates

Once an order has shipped, standard delivery typically takes 7–15 business days, and expedited shipping (where available) typically takes 3–7 business days.

These are estimates, not guarantees. Delivery times may vary due to customs processing, carrier delays, weather, high demand periods, or other circumstances outside our control. We are not liable for delays caused by the shipping carrier, customs authorities, or other third parties once a package has left our fulfillment facility.

3. Shipping Rates

Shipping charges are calculated at checkout based on order total, weight, and delivery destination. Any applicable free-shipping thresholds are displayed at checkout.

4. Order Tracking

Once an order ships, customers receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update. If tracking appears inactive for an extended period, contact us and we will investigate.

5. Customs, Duties & Taxes (International Orders)

For international orders, the recipient is responsible for any customs duties, import taxes, or fees levied by the destination country. These charges are not included in the item price or shipping cost and are the sole responsibility of the customer.

6. Incorrect Address

Customers are responsible for ensuring their shipping address is accurate at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. Address corrections must be requested within 12 hours of placing an order; once an order has shipped, changes cannot be guaranteed.

7. Lost, Delayed, or Stolen Packages

We are not liable for packages that are lost, stolen, or delayed after being marked "delivered" by the carrier. Customers should check with neighbors or a building's front desk, contact the carrier directly, and then contact us if the issue remains unresolved. Resolution is not guaranteed once the carrier confirms delivery.

8. Multiple Packages / Split Shipments

Some orders may ship in multiple packages or from multiple fulfillment locations. Separate tracking numbers may be issued, and items may not all arrive on the same day.